Customer Service Specialist

3 weeks ago


Northampton, United States Big Y Full time
Job Description

  • Operate a cash register, lottery, and scanner using correct scan or ring method.
  • Maintain daily logs and status reports.
  • Ability to operate equipment in location while following established best practices.
  • Process customer transactions.
  • Oversee and direct workflow of customer service employees.
  • Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.
  • Handle customer transactions and resolve customer concerns as necessary.
  • Provide training as needed through expertise and knowledge.
  • Resolve complaints following established procedures, seeking management support when necessary.
  • Accurately scan/ring all items.
  • Handle tenders following company policies.
  • Build relationships, educate our customers, and create sales.
  • Adhere to all Company policies/procedures and government regulations.
  • Adhere to all Company loss prevention policies and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.).
  • Complete all training requirements by respective due dates.
  • Stocking and cleaning interior and exterior of the building.
  • Accurately handle and secure all monies, funds and other media assigned.

Requirements

  • Ability to represent A Culture of Caring and The Pursuit of ExcellenceÔthrough Big Y's Firm FoundationsÔ(Character, Collaboration, Personal Development, Actions & Results).
  • Must project a clean and professional appearance.
  • Must be a team player with a positive attitude and businesslike conduct.
  • Ability to operate within Company policies, procedures, and standards.
  • Ability to work a flexible schedule in accordance with the needs of the store.
  • Attention to detail, accuracy, ability to prioritize and follow-through.
  • Possess excellent organizational, interpersonal, and communication skills.
  • Ability to learn and utilize computer applications.
  • Must be at least 18years of age.
  • Must consent to and pass a drug screen and background investigation at time of hire.


  • Northampton, Massachusetts, United States Stop & Shop Full time

    **About Us**At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated.We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other.We're here to feed all of life's moments, and we've made a...


  • Northampton, Massachusetts, United States Aldi Inc. Full time

    Why Join Aldi Inc.Aldi Inc. is a dynamic and growing company that offers opportunities for career advancement and professional growth.We are committed to creating a positive work environment and providing our employees with the tools and resources they need to succeed. Salary and BenefitsThe estimated annual salary for this position is $39,200, based on an...


  • Northampton, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    About the RoleThe ideal candidate for this position will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for providing outstanding customer service.


  • Northampton, Massachusetts, United States The Lia Group Full time

    Job Overview: We are currently seeking an Automotive Service Support Specialist to join our team at Lia Auto Group. In this role, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include taking payments from service and parts customers, closing repair orders, compiling and balancing daily...


  • Northampton, Pennsylvania, United States Redner's Full time

    Job Title: Customer Service ManagerJob Summary: As a Customer Service Manager at Redner's, you will be responsible for providing and maintaining high standards of customer service throughout the front end operations.Main Responsibilities:Supervise and direct all front end personnel and activities.Promote customer goodwill by providing high standards of...


  • Northampton, United States Redner's Full time

    POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing...


  • Northampton, United States Big Y Full time

    Job Description Operate a cash register, lottery, and scanner using correct scan or ring method.Maintain daily logs and status reports.Ability to operate equipment in location while following established best practices.Process customer transactions.Oversee and direct workflow of customer service employees. Collaborate with management in decision-making,...

  • Customer Service Lead

    4 weeks ago


    Northampton, Pennsylvania, United States Redner's Full time

    Job SummaryTo maintain high standards of customer service and supervise front-end personnel at Redner's. The ideal candidate should have strong communication skills and be able to enforce company policies. Estimated salary is $55,000 - $65,000 per year.**Key Responsibilities:**Promote customer goodwill by providing high-quality service.Supervise and direct...


  • Northampton, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    **Overview:** At Wal-Mart Stores, Inc., we are seeking a talented and customer-focused individual to join our team as a Customer Service Ambassador. As a key representative of the company, you will be responsible for ensuring that every customer has an exceptional experience when interacting with us.Job Summary:Welcome customers warmly and provide...


  • Northampton, Massachusetts, United States Dollar Tree Full time

    Job Description:We are seeking a skilled sales floor associate to join our team at Dollar Tree. As a sales floor associate, you will be responsible for maintaining the sales floor and providing excellent customer service to our customers.Main Responsibilities:Receive and stock merchandise, including unloading trucks and shelvesProcess customer transactions...


  • Northampton, Massachusetts, United States P.R.I.D.E. Full time

    Role OverviewWe are seeking a highly motivated and customer-focused Morning Shift Associate to join our team. As a key member of our morning crew, you will be responsible for providing exceptional customer service, ensuring the store is well-stocked and inviting, and maintaining a safe and secure environment.


  • Northampton, Massachusetts, United States Stop & Shop Full time

    Company OverviewStop & Shop is a leading grocery store chain dedicated to providing excellent customer service and creating a positive shopping experience. Our company values diversity and inclusion, and we strive to create a workplace where all associates feel valued and respected.


  • Northampton, Massachusetts, United States Gandara Mental Health Center, Inc. Full time

    About the RoleWe are seeking a highly skilled Service Coordinator Specialist to join our team at Gandara Mental Health Center, Inc. in Worcester, MA.


  • Northampton, Massachusetts, United States Stop & Shop Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a PT Sales Associate. In this role, you will be responsible for greeting customers, answering their questions, and helping them find what they need. You will also be required to maintain store displays, stock shelves, and perform other tasks as needed.As a PT...


  • Northampton, Massachusetts, United States CheckWriters Full time

    Maximize Your Career Potential as a Client Success SpecialistElevate every step of the customer experience with our dynamic and client-focused team. As a Client Success Specialist, you will collaborate with new and existing clients to maximize their experience on our Payroll, HR, and Attendance solutions platform.Your Day-to-Day Tasks:Client Collaboration:...


  • Northampton, Massachusetts, United States Stop & Shop Full time

    Company Overview:At Stop & Shop, we prioritize diversity and inclusion in our workplace culture. We strive to create an environment where every associate feels valued and empowered to thrive.We're committed to putting customers first and making a positive impact on the communities we serve.


  • Northampton, Massachusetts, United States CheckWriters Full time

    Unlock a Rewarding Career in Customer SupportWe are expanding our team of passionate professionals who strive to deliver exceptional customer experiences. If you're looking for a long-term career opportunity where you can grow with a successful company, we want to hear from you.This role is perfect for individuals who enjoy problem-solving, are organized and...


  • Northampton, Massachusetts, United States The Lia Group Full time

    About This Opportunity: We are looking for an experienced Service Advisor to join our team at Lia Honda Northampton.About Us: The Lia Group is a leading automotive group with 21 dealerships across New York, Connecticut, and Massachusetts. Our team of over 1,500 dedicated staff members has delivered quality products and exceptional consumer experiences for...


  • Northampton, Pennsylvania, United States GP Mobile Full time

    As a member of our Retail Team of Experts, you will play a crucial role in bringing the T-Mobile brand to life. You will build energy and excitement around our products and services, immersing yourself in significant connections with our customers and deepening existing relationships.Your ability to uncover customer needs and educate them on device and...


  • Northampton, Massachusetts, United States Dead River Company Full time

    Key ResponsibilitiesAs a Delivery Driver with Dead River Company, your key responsibilities will include:ResponsibilitiesSafely deliver products to customers in a timely mannerEnsure accurate delivery of products and servicesCommunicate effectively with customers and colleaguesContribute to a safe and healthy work environmentRequirements1 year experience as...