Customer Service Representative
17 hours ago
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks.
8) Keep store management and scan coordinator informed of all pricing problems.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.Learn More
-
Customer Service Representative
1 week ago
Northampton, Massachusetts, United States Greenfield Cooperative Bank Full timeJob Summary:We are seeking a Customer Service Representative to join our team at Greenfield Cooperative Bank. As a key member of our retail banking department, you will provide exceptional customer service and support to our customers in a fast-paced environment.About the Role:This is a challenging and rewarding role that requires strong communication...
-
Customer Service Lead
4 days ago
Northampton, Pennsylvania, United States Redner's Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Redner's. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end personnel, and maintaining high standards of customer...
-
Warehouse Customer Service Representative
3 weeks ago
Northampton, United States Geodis USA, Inc. Full timeCustomer Service Representative Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3 PL), we power A Better Way to Deliver for the Customer Service Representative, Customer Service, Warehouse, Representative, Retail, Management
-
Warehouse Customer Service Representative
3 weeks ago
Northampton, United States Geodis Full timeGEODIS - JobID: 7F3F7FB403C4C2CE7FC399D239DAF3E7 [Customer Service Representative] As a Customer Service Representative at GEODIS, you'll: Interact with customers by phone, email, or in person and receive orders or changes in service; Adjust complaints concerning billing or service rendered; Process and input all customer orders and receipts; Coordinate...
-
Patient Services Representative, Family Medicine
2 weeks ago
Northampton, United States Mass General Brigham Full timeDescription: About Us With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral...
-
Patient Services Representative, Family Medicine
2 weeks ago
Northampton, United States Mass General Brigham Full timeDescription: About Us With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral...
-
Customer Consultant
4 weeks ago
Northampton, United States Northampton Business Directory Full timeSytner Group are excited to offer a Permanent Sales Executive role with the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for...
-
Pharmacy Customer Service Associate
2 weeks ago
Northampton, United States Walgreens Full timeJob DescriptionModels and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using...
-
Dunkin' Crew Member
1 month ago
Northampton, Massachusetts, United States Dunkin | American Dream Management Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Crew Member to join our team at Dunkin' | American Dream Management. As a Crew Member, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide outstanding customer service, ensuring a welcoming and...
-
Technical Services Intern
6 days ago
Northampton, United States Heidelberg Materials US, Inc. Full timeAbout Us: Heidelberg Materials is one of the worlds largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What Youll Be Doing: Provide laboratory technical and engineering support to customers, sales representatives, contractors, and architects...
-
Customer Experience Champion
1 week ago
Northampton, Massachusetts, United States Keepmoat Full timeCompany OverviewKeepmoat Homes is a leading UK housebuilder known for designing and building quality homes. The company aims to create places where people want to live by investing in local communities and improving lives.We have a national presence combined with local knowledge and expertise, covering all aspects of housing from finance, design, and...
-
Retail Representative
4 weeks ago
Northampton, United States SAS Retail Services Full timeWhy us? SAS Retail Services is part of the largest retail services company in the US, working with major retailers in your area. We handle product movement. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services’ team as a Retail...
-
Retail Representative
4 weeks ago
Northampton, United States SAS Retail Services Full timeWhy us? SAS Retail Services is part of the largest retail services company in the US, working with major retailers in your area. We handle product movement. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services’ team as a Retail...
-
Front End Supervisor
7 days ago
Northampton, Pennsylvania, United States Redner's Full timeJob Summary:The Customer Service Representative is responsible for promoting customer goodwill by providing high standards of customer service, supervising and scheduling activities of front-end personnel, preparing and maintaining effective work schedules, enforcing store policy, and assisting with cash handling and returned merchandise. The ideal candidate...
-
Mail Services Manager
1 week ago
Northampton, United States Smith College Full timeIf you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.Facilities ManagementJob DescriptionJob SummaryThe Mail Services Manager provides inclusive leadership and oversight for all aspects of mail and package distribution operations at Smith College, ensuring timely, accurate, and high-quality...
-
Renewable Energy Sales Consultant
1 week ago
Northampton, Massachusetts, United States Solana Talent Group Full timeAbout the OpportunityAre you a sales professional looking for a new challenge? Do you have experience in customer acquisition and are eager to join a team that values professionalism and integrity?We are seeking highly motivated sales representatives to join our client's team. As a Solar Sales Representative, you will be at the forefront of customer...
-
Service Advisor
1 week ago
Northampton, Massachusetts, United States The Lia Group Full timeAbout the RoleWe are seeking an experienced Service Advisor to join our team at Lia Honda Northampton.Estimated Salary: $62,500 per year (based on market research and industry standards in the Northampton area)The successful candidate will have excellent customer service skills, a positive attitude, and the ability to work effectively in a fast-paced...
-
Service Advisor
1 week ago
Northampton, Massachusetts, United States The Lia Group Full timeAbout the RoleWe are seeking a skilled Service Advisor to join our team at Lia CJDR Northampton. In this role, you will oversee the flow of our Drive Lane, ensuring customers receive prompt and courteous service.Key ResponsibilitiesTake ownership of the customer's experience by communicating repair information and recommendations to the customer.Provide...
-
IT Service Point Assistant
3 weeks ago
Northampton, United States Smith College Full timeIf you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu. Job Description This position is a part-time casual worker employed by Smith College. The work hours for this position are typically 9:30a - 1pm but could be subject to change based on the needs of the department. The ITS Service Point...
-
Patient Access Services Coordinator
3 weeks ago
Northampton, United States Partners HealthCare Full timeABOUT US: With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout...