Application Support Specialist
6 days ago
**Key Responsibilities:**
• Ensure in-depth knowledge of operating systems, devices, applications, and software to provide expert-level support.
• Provide support towards resolution of escalated support tickets, performing analysis to identify root causes of reported incidents and implementing short- and long-term remediation strategies.
• Manage ticketed query systems and maintain a comprehensive database of queries and resolutions.
• Develop process flowcharts, diagrams, drawings, and other related documentation, as well as technical workflows using various modeling techniques.
• Analyze reports to ensure functionality and performance meet product and service level requirements.
• Manage code migration, document configuration changes, and monitor performance to ensure optimal system operation.
• Provide front-end support to internal departments and web-based clients, utilizing advanced technical skills to resolve issues.
• Determine the causes of application errors and implement repairs to ensure system stability.
• Collaborate with teams to plan and execute routine application support/maintenance activities.
• Adhere to documented Incident, Service Request, and Problem Management processes to ensure efficient issue resolution.
• Repair application software code, correct incidents, problems, and defects, and restore services to ensure minimal downtime.
• Coordinate with 3rd Party Suppliers to resolve incident and problem-related issues with their developed application software.
• Update user, system, and operations documentation based on incident or problem resolution and error correction.
**Requirements:**
• Strong knowledge of Application Support and Maintenance.
• Technical Support knowledge with ITIL Service Management processes.
• Proficiency in software programming and scripting languages, including ColdFusion, C#,.NET, Python, ColdFusion, Oracle PL/SQL, and Windows/Linux scripting.
• Experience as an application developer.
• In-depth knowledge of programming for diverse operating systems (Windows & Linux) platforms.
• Excellent understanding of software design and programming principles.
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