Application Support Specialist

6 days ago


Bethpage, New York, United States Pierce Technology Corp Full time
Job Description

**Key Responsibilities:**

• Ensure in-depth knowledge of operating systems, devices, applications, and software to provide expert-level support.

• Provide support towards resolution of escalated support tickets, performing analysis to identify root causes of reported incidents and implementing short- and long-term remediation strategies.

• Manage ticketed query systems and maintain a comprehensive database of queries and resolutions.

• Develop process flowcharts, diagrams, drawings, and other related documentation, as well as technical workflows using various modeling techniques.

• Analyze reports to ensure functionality and performance meet product and service level requirements.

• Manage code migration, document configuration changes, and monitor performance to ensure optimal system operation.

• Provide front-end support to internal departments and web-based clients, utilizing advanced technical skills to resolve issues.

• Determine the causes of application errors and implement repairs to ensure system stability.

• Collaborate with teams to plan and execute routine application support/maintenance activities.

• Adhere to documented Incident, Service Request, and Problem Management processes to ensure efficient issue resolution.

• Repair application software code, correct incidents, problems, and defects, and restore services to ensure minimal downtime.

• Coordinate with 3rd Party Suppliers to resolve incident and problem-related issues with their developed application software.

• Update user, system, and operations documentation based on incident or problem resolution and error correction.

**Requirements:**

• Strong knowledge of Application Support and Maintenance.

• Technical Support knowledge with ITIL Service Management processes.

• Proficiency in software programming and scripting languages, including ColdFusion, C#,.NET, Python, ColdFusion, Oracle PL/SQL, and Windows/Linux scripting.

• Experience as an application developer.

• In-depth knowledge of programming for diverse operating systems (Windows & Linux) platforms.

• Excellent understanding of software design and programming principles.



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