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IT Applications Support Specialist

2 months ago

Bethpage, New York, United States Randstad Sourceright Full time
Job Summary

We are seeking a skilled Technology Solutions Consultant to join our team at Randstad Sourceright. As a key member of our IT department, you will be responsible for driving business outcomes through innovative use of technology.

Key Responsibilities
  • Technical Leadership: Collaborate with stakeholders to develop and deliver technology and information strategy, trends, and best practices.
  • Environment Management: Identify continuous improvement areas, implement new technologies, and maintain a current environment.
  • Technical Architecture: Define and build technical and data architectures within our integrated data platform(s), develop governance, and create documentation.
  • Database Management: Collaborate with application developers and database administrators to ensure database performance, integrity, and security.
  • Runbook Development: Build runbooks for new applications and maintain runbooks for existing applications.
  • Project Execution: Execute projects and/or support tasks, maintain direct client interaction, and work closely with management, clients, and vendors in problem-solving.
Business Areas
  • Application Support: Participate in web and content management-related projects, improve productivity, and deploy new technology solutions.
  • Smart Services & Digital Customer Solutions: Develop skills in Customer Care, Call Center technologies, Digital Channels, and emerging technologies.
Requirements
  • Education: Bachelor's degree in Computer Science or a related technical field.
  • Experience: Minimum 2 years of relevant experience in the information technology field or an industry with reliance on technical expertise.
  • Skills: Experience working as an IT application support professional, developing business process flows, and soliciting business requirements.
  • Software Familiarity: Familiarity with Enterprise Resource Management or Customer Relationship Management software, Windows, Linux, and software vendors.