Concierge Assistant

4 weeks ago


Fort Worth, Texas, United States Worth Ross Management Co Inc Full time

{"h1": "Job Title: Concierge", "h2": "Job Summary", "p": "We are seeking a highly motivated and customer-focused Concierge to join our team at Worth Ross Management Company. The successful candidate will be responsible for providing exceptional service to residents, guests, and vendors, while maintaining a safe and secure work environment.

", "h2": "Key Responsibilities", "ul": ["Communicate effectively and demonstrate good customer service skills to residents, guests, and vendors", "Identify and clarify residents' needs and desires, answer questions, and provide solutions", "Seek ways to improve services by listening to resident comments, observing usage, and making recommendations to management", "Assist residents in scheduling access for authorized vendors", "Maintain resident and guest privacy and the organization's reputation by keeping information confidential", "Understand and react quickly and effectively to emergencies", "Maintain a safe and secure work environment by following established safety guidelines and reporting hazardous conditions or equipment safety issues", "Enhance department and organizational reputation by accepting ownership for new and different requests and exploring opportunities to add value to job accomplishments", "Accurately maintain daily shift notes into Building Link system", "Receive packages and deliveries, log in Building Link system, organize packages for delivery, and deliver to residents as scheduled", "Respond to resident concerns and complaints in a professional and caring manner, follow up, and try to resolve all such concerns and complaints", "Manage resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests"]}


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