Treatment Coordinator

1 week ago

Fort Worth, Texas, United States Jefferson Dental and Orthodontics Full time
Job Description

At Jefferson Dental and Orthodontics, we are committed to making quality oral healthcare accessible to everyone. As a Treatment Coordinator, you will play a crucial role in our mission by educating patients about the importance of oral health and making their treatment affordable through financing options.

Key Responsibilities:

  • Execute a 5-star patient experience by providing empathic education and presenting financing options in an easy-to-understand manner.
  • Deliver individualized customer care by addressing patient needs, questions, or concerns respectfully, timely, and with comforting responses about treatment plans and financing options.
  • Streamline patient visits by proactively preparing Smile Road Maps, pulling insurance, and necessary information.
  • Initiate patient paperwork for treatment, including employment and insurance documentation.
  • Assist patients with payment-related questions and process in-office payments.
  • Assist the Patient Concierge with recalls, insurance verification, and scheduling as needed.
  • Maintain the cleanliness and orderliness of the lobby and front office.
  • Provide assistance in other clinic areas as requested and assigned by leadership.
  • Participate in community outreach activities, promoting our services to the public.

Requirements:

  • Minimum age of 18 required.
  • High School Diploma or equivalent required.
  • Bilingual (English/Spanish) highly preferred.
  • Minimum 1 year of Dental office experience highly preferred.
  • Minimum 1 year of patient care or customer service experience highly preferred.
  • Intermediate to advanced computer skills, including data entry.
  • Reliable transportation and availability to work clinic hours, including Saturdays.

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