Service Advisor/Consultant
4 weeks ago
We're seeking a skilled Service Advisor/Consultant to own our customer's experience in the service lane. As the first point of contact for clients, you'll ensure prompt, courteous, and effective service. Your responsibilities will include overseeing service orders, managing the flow of the drive lane, and providing concierge support for owner inquiries.
Key Responsibilities:
- Oversee service orders and flow of Drive Lane
- Ensure customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out additional assignments
- Provide concierge support for all owner inquiries
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Happiness scores at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Set schedules and assigns tasks to service department employees
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Collaborate with upper management to make service department hiring and discipline decisions
Requirements:
- Previous experience as a Service Advisor or Service Consultant
- Strong understanding of the service drive and innerworkings of a dealership
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
- Willing to submit to pre-employment background check and drug screen
About Moritz Chevrolet Chrysler Dodge Jeep RAM:
We are a family-owned automobile dealership with a long-established tradition of excellence and customer satisfaction. We promote from within and provide a stable work environment for personal and professional growth. We seek reliable, multi-tasking, organized, personable, hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard.
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