Front Desk Representative

3 days ago


Savannah, Georgia, United States Chatham Bars Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts.

The successful candidate will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:

  • Manage guest keys, record wake-up call information, and provide directions and assistance as needed.
  • Provide quotes for room rates and upsell opportunities to guests.
  • Coordinate with the Housekeeping Department to ensure seamless guest experiences.
  • Verify and post charges to guest folios, collect payments, and maintain accurate cash and cash equivalents.
  • Respond to phone calls, provide general knowledge, and manage phone activity.
  • Support management and staff with administrative, reception, and program tasks.
  • Ensure a welcoming and professional atmosphere, using guest names and resolving complaints within scope.
  • Register and assign rooms to guests, maintaining a high level of attention to detail.

Requirements:

  • Superior customer service skills and ability to multitask in a fast-paced environment.
  • Strong attention to detail, organization, and excellent computer skills.
  • Ability to work closely with other departments to ensure guest satisfaction.
  • Well-groomed appearance and ability to stand for long periods.
  • Previous experience preferred but not necessary.


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