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Front Desk Representative

4 weeks ago

Savannah, Georgia, United States Hyatt Place Savannah Airport Full time
Job Summary

As a Front Desk Agent at Hyatt Place Savannah Airport, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience.

Key Responsibilities:

  • Guest Check-In and Check-Out:
    • Welcoming guests warmly upon arrival and assisting with the check-in process, including verifying reservations and providing room keys.
    • Handling check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
  • Reservation Management:
    • Managing room reservations, including booking, modifying, and canceling reservations as needed.
    • Assisting with room assignments and ensuring that guests are accommodated according to their preferences and needs.
  • Guest Services:
    • Addressing and resolving guest inquiries, requests, and complaints in a timely and professional manner.
    • Providing information about the hotel's amenities, local attractions, and dining options to enhance the guest experience.
  • Administrative Tasks:
    • Maintaining accurate records of guest information, reservations, and billing.
    • Processing and filing guest registration cards and other documentation as required.
    • Handling phone calls, emails, and other correspondence related to guest services and reservations.
  • Collaboration:
    • Working closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.
    • Communicating any special guest requests or issues to relevant departments to facilitate a seamless guest experience.
  • Security and Safety:
    • Monitoring the hotel's security systems and reporting any unusual activities or safety concerns to management.
    • Ensuring that guests' personal information and privacy are protected at all times.
  • Problem-Solving:
    • Handling guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.
    • Making decisions and taking action to address any unexpected situations or emergencies.

Requirements:

  • A high school diploma or equivalent is required; additional education or training in hospitality or customer service is a plus.
  • Previous experience in a front desk or customer service role is preferred but not required.
  • Excellent communication and interpersonal skills with a friendly and professional demeanor.
  • Strong organizational and multitasking abilities.
  • Proficiency in computer systems and hotel management software.
  • Ability to work efficiently under pressure and handle a variety of tasks simultaneously.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.