Front Desk Manager

5 days ago

Savannah, Georgia, United States Fairfield Inn & Suites- Savannah Midtown Full time
Job Title: Front Desk Supervisor

About the Role:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Fairfield Inn & Suites- Savannah Midtown. As a Front Desk Supervisor, you will be responsible for leading the front desk operations, ensuring exceptional customer service, and managing the front office staff.

Key Responsibilities:

- Communicate with hotel guests face-to-face and over the phone to ensure their questions are answered satisfactorily and handle any complaints.
- Manage the hiring, training, and supervision of all front office staff members, ensuring they provide exceptional guest service and uphold hotel policies.
- Compile occupancy reports and financial information for the general manager.
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction.
- Handle the front desk budget and order office supplies as needed.

Requirements:

- Prior hospitality experience of 1 year is required for this position.
- Have superb communication skills, management skills, and multitasking skills.
- Applicants must have a high school diploma or GED.
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position.
- Experience with MS office and bookkeeping skills desired.

About Us:

Fairfield Inn & Suites- Savannah Midtown is devoted to bringing the highest quality, marketability, and functionality to the hotel and restaurant industries. Our utmost importance is to provide an unforgettable positive experience for the customer. Our ability to locate potential properties, create brands, and seamlessly transition them into lucrative successful revenue streams sets us apart from other hospitality companies. Our goal is to unite people and create outstanding experiences for our guests.

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