Technical Support Analyst

2 weeks ago


Northbrook, Illinois, United States Creative Financial Staffing Full time

IT Support Specialist

Creative Financial Staffing is seeking a skilled IT Support Specialist to fulfill a long-term requirement for our esteemed client. This role is essential in ensuring that employees receive the necessary support for their IT-related inquiries and issues.

Position Overview:

The IT Support Specialist will serve as the primary contact for staff members reporting technical difficulties, seeking information, or requesting equipment. This role demands exceptional customer service skills across various communication channels, including in-person interactions, digital correspondence, and self-service platforms. The IT Support Specialist is a vital component of our organization, contributing to our ongoing success.

Key Responsibilities:

  • Oversee Active Directory management, including account creation and access permissions.
  • Diagnose and resolve complex end-user issues effectively.
  • Administer Microsoft 365 services, including SharePoint, Microsoft Teams, and a remote Microsoft Azure environment.
  • Maintain and upgrade the physical server infrastructure, ensuring timely security updates.
  • Manage a cloud-based backup solution, executing restores as required.
  • Administer a virtual machine network and provide necessary maintenance within a Citrix environment.
  • Assist and troubleshoot issues for approximately 20-25 end users.
  • Monitor and enhance the network infrastructure, including switches, routers, and firewalls.
  • Oversee company licenses related to O365, CAD/CAM, Adobe, and mobile devices.
  • Provide expert guidance on infrastructure components, including selection and installation.
  • Collaborate with vendors across various IT domains.

Qualifications:

  • A Bachelor's Degree or higher in computer technology is preferred.
  • 3-5 years of hands-on technical experience in a professional setting.
  • Comprehensive understanding of networking concepts such as DHCP, DNS, and RAS.
  • Proficient in Windows Operating Systems 7 & 10; familiarity with newer versions is advantageous.
  • Experience with Windows Servers, capable of troubleshooting and resolving issues.
  • At least 3 years of experience with Active Directory, DNS, DHCP, and O365.
  • Knowledge of file share permissions and strong documentation skills.
  • Excellent root cause analysis and troubleshooting abilities.
  • Strong interpersonal skills to assist non-technical staff effectively.

Build a fulfilling long-term career with Creative Financial Staffing.



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