Customer Service Manager
1 day ago
We are seeking an experienced Contact Center Manager to join our team at Quest Group Executive Search & Staffing Solutions. The successful candidate will be responsible for leading a team of customer service professionals and ensuring the delivery of exceptional customer experiences.
Key Responsibilities:- Measure and analyze key performance indicators (KPIs) such as attendance, errors & omissions, productivity, transactions, and average handling time (AHT)
- Familiarity and experience with programs like Avaya and Calabrio, as well as proficiency in Microsoft Suite
- Coaching and developing team members to achieve their full potential
- Collaborative leadership style with a focus on employee engagement and retention
- Performing performance reviews and handling client escalations
- At least 4 years of experience in a contact center management role
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Proficiency in Microsoft Suite and experience with contact center software
Quest Group Executive Search & Staffing Solutions offers a stable and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced Contact Center Manager looking for a new challenge, please apply today
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Customer Service Representative
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Duluth, Minnesota, United States Service Experts Full timeJob Summary:The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences at Service Experts. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our valued clients.Key Responsibilities:Customer Service: Respond to customer inquiries,...
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Customer Service Representative
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Duluth, Minnesota, United States Service Experts Full timeCustomer Service Specialist Job DescriptionAt Service Experts, we're seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and support to our valued clients.Key Responsibilities:Provide timely and effective responses to customer...
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Customer Service Representative
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Duluth, Minnesota, United States Service Experts Full timeJob DescriptionJob Title: Customer Service SpecialistJob Summary:The Customer Service Specialist is responsible for handling customer inquiries, resolving issues, and providing exceptional service to customers. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key...
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Customer Service Representative
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Duluth, Minnesota, United States Service Experts Full timeOverviewWhy You Should Consider This RoleAt Service Experts, we pride ourselves on being a team of experts who are dedicated to providing exceptional service to our customers. We believe in creating a positive and supportive work environment that allows our employees to grow and develop their skills. If you are a customer-focused individual who is passionate...
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Customer Service Manager
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Duluth, Minnesota, United States Nuss Truck & Equipment Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Manager to join our team at Nuss Truck & Equipment. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our customers, promoting and selling heavy-duty truck and equipment parts and services, and managing...
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Customer Service Manager
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Duluth, Minnesota, United States Public Storage Full timeJob Title: Customer Service-Self Storage ManagerAt Public Storage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless experience for...
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Customer Service Manager
3 weeks ago
Duluth, Minnesota, United States Nuss Truck & Equipment Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Nuss Truck & Equipment. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and provide timely and...
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Customer Service Manager
3 weeks ago
Duluth, Minnesota, United States Nuss Truck & Equipment Full timeJob SummaryNuss Truck & Equipment is seeking a highly skilled Customer Support Manager to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide technical support and product information to customersManage customer relationships...
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Customer Service Manager
1 day ago
Duluth, Minnesota, United States Public Storage Full timeJob OverviewPublic Storage is seeking a highly motivated and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers have a positive experience with our self-storage facilities.Key...
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Customer Service Manager
2 weeks ago
Duluth, Minnesota, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring a seamless customer experience.Key...
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Customer Service Manager
3 weeks ago
Duluth, Minnesota, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our self-storage facilities.Key ResponsibilitiesCustomer Service: Provide...
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Duluth, Minnesota, United States AGCO Full timeSenior Manager, Proactive Customer ServicesAGCO is seeking a highly skilled and experienced Senior Manager, Proactive Customer Services to lead our connected services and machine uptime capabilities across the AGCO business, globally.The successful candidate will be responsible for defining, developing, and executing strategies to strengthen the connection...
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Customer Service Representative
3 weeks ago
Duluth, Minnesota, United States Nichiha Full timeJob SummaryThe Account Coordinator is a key member of the Nichiha team, responsible for providing exceptional customer service and ensuring seamless order management for existing customers.Key ResponsibilitiesOrder Management: Process customer orders, changes, and returns in accordance with established department policies and procedures.Customer Service:...
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Customer Service Representative
3 weeks ago
Duluth, Minnesota, United States Tyler New Media Inc Full timeAbout the JobWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tyler New Media Inc. As a key member of our support team, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Answer support calls and provide excellent customer...
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Customer Service Representative
5 days ago
Duluth, Minnesota, United States Tyler New Media Inc Full timeAbout the JobWe are seeking a highly skilled Customer Service Representative to join our team at Tyler New Media Inc. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Answer support calls and provide excellent customer serviceReceive...
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Customer Service Representative
2 weeks ago
Duluth, Minnesota, United States Tyler New Media Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Tyler New Media Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Answer support calls and provide excellent customer serviceReceive and...
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Customer Service Representative
2 weeks ago
Duluth, Minnesota, United States Bellisio Foods Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bellisio Foods. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing sales orders, and communicating with regional sales managers and shipping brokers.Key...
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Customer Service Specialist
1 month ago
Duluth, Minnesota, United States Ziegler CAT Full timeZiegler CAT is seeking a Customer Service Specialist to manage incoming customer inquiries at our branch. This role involves initiating service requests, providing timely updates, and coordinating schedules, all while delivering exceptional customer service. Strong communication and interpersonal skills are essential to keep both internal and external...
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Customer Service Representative
2 weeks ago
Duluth, Minnesota, United States BBCN Bancorp Full timeJob Title: Customer Service Specialist**Job Summary**We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at BBCN Bancorp. As a key member of our Branch Operations team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our banking products and...
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Customer Service Representative
6 days ago
Duluth, Minnesota, United States Taylor Corporation Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Taylor Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with our sales and operations teams to ensure...