Associate Manager PT 20-29 hours

5 days ago


Ontario, California, United States Tumi Full time

About Tumi

Tumi is a leading luxury travel and lifestyle brand that has been empowering journeys since 1975. Our mission is to create world-class products that upgrade, uncomplicate, and beautify all aspects of life on the move.

Our Values

  • Innovative by Nature, Sustainable by Choice: We prioritize excellence and quality, ensuring that every Tumi product has lifelong purpose and is supported by rigorous testing standards and a global repair network.
  • Partners We Believe In: We focus on promoting wellbeing, empowering vulnerable communities, and protecting the earth's beautiful places through our philanthropic efforts.
  • Diversity and Inclusion: We are committed to a diverse and vibrant culture, welcoming people from all walks of life and empowering each individual to bring their authentic self to work.

About the Role

We are seeking a highly motivated and experienced Associate Manager to join our Retail team. As a key member of our team, you will be responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

Key Responsibilities

  • Performance to Goals: Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Leadership and Initiative: Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner. Take pride in work and strive for excellence, taking responsibility for performance and completing all assigned tasks and meeting deadlines.
  • People Development: Train and develop others through consistent roleplay and coaching, demonstrating an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates, completing quarterly goalsetting for personal development.
  • Communication and Relationship Building: Exercise strong written and verbal skills, adapting communication skills upwards, laterally, and to the team. Demonstrate ethical conduct when completing job duties, promoting the organization's business goals and adapting flexibly to change. Collaborate effectively with the team and remain calm and deescalate situations.
  • Compliance: Manage personal timecards to ensure payroll accuracy, maintain Tumi University Training, and adhere to all company policies and procedures.
  • Visual Merchandising/Client Experience: Ensure the store follows visual guidelines and directives, enforcing excellent client services through the emphasis of utilizing client books, thank you cards, and executing event strategies. Ensure a consistent superior client experience.

Qualifications

  • Understand the TUMI brand and have a true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPI's.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.

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