Associate General Manager
21 hours ago
Job Summary:
The Associate General Manager is a key leadership role at Service King, responsible for supporting the General Manager in leading the shop's operations and ensuring the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.
Key Responsibilities:
- Support the location's efforts to achieve revenue goals and other key performance indicators (KPIs)
- Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality, and efficiency
- Assist in assigning repair jobs to body technicians and prioritizing vehicles for teardown or paint
- Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed
- Assist in attaining production goals and standards, ensuring all repairs are in line with Service King and I-Car quality standards
- Manage shop payroll and staffing, ensuring production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing
- Responsible for understanding all teammate position requirements, interviewing and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities
Requirements:
- Ability to work collaboratively with others to meet shared objectives
- Ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software
- Proficient with computers and other technology
- Valid driver's license is required
- Legally authorized to work in the United States
Preferred Qualifications:
- Bilingual (Spanish)
- I-Car certification
- Knowledge of collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers
- Previous experience working in CCC ONE Total Repair Platform
Service King is an equal employment and affirmative action opportunity employer.
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