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Customer Service Representative II
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at HOM Furniture. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Answer incoming customer service calls and resolve all questions, requests, and changes to ensure the highest level of customer satisfaction
- Conduct follow-up calls to customers in a timely manner to resolve any and all customer issues
- Enter account notes that describe in detail customer situations and how they are being resolved
- Interact with other departments as necessary to resolve, prevent problems, and improve existing procedures and systems
- Assist with training and developing of new customer service representatives
Requirements:
- High school diploma or GED required
- 1 year of related experience and/or training
- Demonstrate working knowledge of computers in a Windows-based environment
- Demonstrate advanced telephone skills
- Ability to remain calm under pressure and show compassion/empathy to internal and external customers
What We Offer:
- A competitive starting wage of $15.00/hour with aggressive pay raises
- A full benefits package
- 20 paid days off within the first year
- The unique flexibility of alternating weekends off
- The opportunity to work remotely after training
About HOM Furniture:
HOM Furniture is a leading furniture company with 18 locations throughout the Midwest. We are committed to providing exceptional customer service and creating a positive work environment for our employees.