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Field Service Engineer II
2 months ago
Job Summary:
We are seeking a highly skilled Field Service Engineer II to join our team at Orion Talent. As a Field Service Engineer II, you will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of our complex electro-mechanical and electronic systems at customer sites.
Key Responsibilities:
- Provide on-site repair and maintenance services for complex electro-mechanical and electronic systems.
- Perform analytical problem-solving, troubleshooting, and diagnostics to identify and resolve issues.
- Keep up-to-date on semiconductor capital equipment and company products through learning, training, and certification.
- Maintain records and reports to coordinate activities between the company and the customer.
- Serve as a subject matter expert, representing the company to our valued customers, and delivering exceptional customer satisfaction.
Requirements:
- Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed.
What We Offer:
- Competitive compensation package, including base pay and overtime as needed.
- Generous, fully vested 401(k) package with a matching contribution by the company of 50% on the first 6% of eligible contributions.
- Employee Stock Purchase Program, allowing you to become a company Shareholder at a discounted rate.
- Arguably the best Medical, Dental, and Vision plan in the industry, with flexible spending options, Group Life Insurance, Accidental Death & Dismemberment, Voluntary AD&D, Supplemental Life Insurance, and Short and Long-Term Disability.
- 12 days PTO per year, with 12 paid holidays (or triple time + an additional PTO day to be used later if you work over a holiday).
- Education assistance (up to $15k/yr), Fitness Reimbursement, Adoption Assistance, Commuter Benefits, and much more.
Travel:
Expect high travel during the first year as part of train-up (will be reduced after first year to primarily local support and travel as needed).
The Group You'll Be A Part Of:
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with the company.
We drive performance, productivity, safety, and quality of customer's installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Impact You'll Make:
As a Field Service Engineer at Orion Talent, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
