Professional Services Specialist II

19 hours ago

Minneapolis, Minnesota, United States Omnicell, Inc Full time
Job Title: Professional Services Specialist II

Omnicell Professional Services is seeking a highly skilled Professional Services Specialist II to join our team. As a key member of our implementation team, you will be responsible for delivering exceptional customer experiences and driving business outcomes for our clients.

Key Responsibilities:
  • Provide expert guidance and support to customers on Omnicell's products and solutions, ensuring seamless implementation and optimal use.
  • Lead design conversations with customers to optimize implementation and achieve desired outcomes, working closely with cross-functional teams.
  • Represent Omnicell Professional Services on-site with customers in the healthcare setting, providing exceptional customer service and support.
  • Responsible for small-scale end-to-end implementations, working autonomously with minimal supervision, either on-site or remotely.
  • Facilitate in-person and virtual meetings effectively, ensuring clear communication and collaboration with customers and internal stakeholders.
  • Perform end-user support and guidance during implementation, providing timely and effective solutions to customer needs.
  • Execute build and testing tasks within project plans, meeting defined scope and milestones for project deployment.
  • Utilize previous experience to handle multiple tasks and priorities, delivering high-quality results and exceeding customer expectations.
  • Responsible for issue resolution and identification of potential risks that could impact customer relationships and project timelines.
  • Communicate project issues and risks appropriately, following escalation procedures and ensuring timely resolution.
  • Required to professionally document all work performed and submit accurate time entry for client utilization metrics.
  • Provide knowledge and experience to configure Omnicell's products based on customer workflows, delivering high value and improving medication management and patient safety.
  • Contribute to customer satisfaction and success of project implementations, working collaboratively with the project management and technical services team.
Requirements:
  • Excellent written and verbal communication skills, with the ability to lead conversations with audiences of all levels.
  • Ability to work within defined scope and milestones for project deployment.
  • Actively listening to customers' needs to design solutions and partner to deliver desired outcomes.
  • Mentoring peers and bringing others along.
  • Familiarity with applications of technology within a cloud-based platform and delivering solutions as a service.
  • Solutions-oriented, willing to roll up sleeves, identify problems, and come to the team with solutions.
Qualifications:
  • Strong communication and interpersonal skills.
  • Highly self-motivated and solutions-oriented individual, working autonomously with minimal supervision.
  • Possess a wide knowledge of Omnicell products, configurations, workflows, and understands impact to customer outcomes.
  • Understanding of implementation methodologies and technical systems configuration.
  • Curious, always searching for the 'why.'
  • Life-long learner, continuously thriving in a fast-paced innovative technology company.
  • Working knowledge of Microsoft Office applications, including Microsoft Outlook, Word, PowerPoint, and Excel.
  • May require product-specific certification for FDA-approved products or knowledge of healthcare regulations, when handling specialized products.
  • Omnicell internal candidates' completion of department-specific trainings and mentoring.
  • Comfortable leading change and influencing others to move towards a common vision or goal.
  • Experience using technology while compounding sterile products highly preferred.
  • Certified Compounded Sterile Preparation Technician (CSPT) highly preferred.

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