Store Operations Supervisor
2 weeks ago
Job Summary
The Assistant Store Operations Manager is responsible for overseeing the daily operations of a Papa Murphy's store, ensuring a high level of customer satisfaction and store efficiency. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Exhibit readiness to take responsibility of a shift by wearing a clean, wrinkle-free uniform and showing up at the assigned time.
- Complete all daily and weekly store paperwork, including sales reports, inventory, and labor breakdown reports.
- Travel to the bank to purchase change and pick up deposit bags.
- Place and receive food and beverage orders.
- Train team members in all positions in the store.
- Assist the Store Manager with team member orientations and provide hiring recommendations.
- Supervise and operate the store independently if needed, in the absence of the Store Manager.
- Respond promptly to customer needs, solicit feedback to improve service, and respond to requests for service and assistance.
Requirements
- Education: High school diploma or general education degree (GED) required.
- Experience: 1-2 years of supervisory and QSR management experience.
- Degrees, Licensure, and/or Certification: Food Handlers Card and/or Serve Safe Certified preferred but not required.
- Must be able to pass a criminal background check.
- Knowledge, Skills, and Abilities:
- Build and maintain positive relationships with supervisors, co-workers, and guests.
- Demonstrate good written and oral communication skills.
- Demonstrate excellent customer service skills.
- Ability to manage difficult or emotional customer situations.
- Basic computer skills, including MS Word, Excel, Outlook, and POS.
- Ability to read and apply fundamental math skills, including weights and measurements.
- Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis, and other financial information relative to store operations.
Other Requirements
- Must be able to pass a criminal background check.
- Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
- Occasionally required to bend and stoop, kneel, or crouch.
- Must be able to lift and/or move up to 30 pounds.
- Maintain punctual and regular attendance.
Benefits
- Employee discounts.
- Health and dental insurance to those who qualify.
- Voluntary group term life, accident, and specific disease insurance to those who qualify, subject to change.
- Vacation.
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