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Customer Service Representative
2 months ago
Canby Builders Supply is a leading provider of building materials and services. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Cashier.
Key Responsibilities- Provide exceptional customer service, ensuring a positive experience for all customers.
- Process cash, credit card, and charge account transactions accurately and efficiently.
- Maintain a clean and organized store environment, including the cash area.
- Assist customers with their home improvement projects, providing expert knowledge and recommendations.
- Answer customer inquiries and resolve issues in a professional and courteous manner.
- Process returns and exchanges, ensuring customer satisfaction.
- Stay up-to-date on sales events, promotions, and product knowledge to provide accurate information to customers.
- Verify credit card transactions and ensure all necessary identification is provided.
- Monitor store inventory and report any discrepancies to management.
- Participate in store meetings and training sessions to stay informed and improve skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
- Knowledge of building materials and home improvement products.
- Ability to learn and adapt to new systems and processes.
- Previous retail or customer service experience.
- Knowledge of retail hardware and lumberyard operations.