Information Technology Specialist

4 days ago


Santa Monica, California, United States Swoon Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Swoon. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting services to clients via phone, email, and chat.
  • Resolve technical issues and escalate complex problems to senior technical support specialists.
  • Document technical issues and resolutions in our knowledge base.
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience.
  • Stay up-to-date with the latest technology trends and advancements in the field.
Requirements
  • 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of computer systems, software, and hardware.
  • CompTIA A+ certification or equivalent.
About Swoon

Swoon is a leading staffing agency that specializes in providing top talent to Fortune 500 companies. We are committed to delivering exceptional service and results to our clients. If you are a motivated and experienced technical support specialist looking for a new challenge, we encourage you to apply.



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