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Technology Support Specialist
2 months ago
Position Summary
Coterie, a premier luxury brand created through a collaboration between Atria Senior Living and Related Companies, is redefining the concept of senior living. Our community is designed with exquisite architecture and thoughtful amenities, including advanced fitness facilities and exceptional dining experiences, all aimed at enhancing individual and communal well-being.
We are committed to fostering an inclusive workplace, ensuring equal employment opportunities for all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by law. We maintain a zero-tolerance policy for harassment or discrimination.
Key Responsibilities
The Technology Support Specialist will be instrumental in enriching the resident experience by delivering tailored technology assistance to seniors and staff within our community. This role involves aiding residents with various technological needs, including smart-home devices, wearable technology, and personal gadgets. The ideal candidate will possess a genuine enthusiasm for helping others navigate modern technology, along with strong troubleshooting skills, effective communication abilities, and a patient approach to assist individuals with diverse levels of tech proficiency.
- Resident Support:
- Provide personalized technology assistance to residents, covering devices such as smartphones, tablets, laptops, smart TVs, and more.
- Assist residents in setting up and resolving issues with email accounts, video conferencing, and social media platforms.
- Educate residents on utilizing technology for entertainment, communication, and accessing community-specific applications or services.
- Training Initiatives:
- Design and facilitate small group training sessions on various technology topics tailored to residents' interests and needs.
- Create easy-to-follow guides and documentation to empower residents to tackle common tech challenges independently.
- Device Oversight:
- Collaborate with the IT team to ensure residents' devices are updated with the latest software and security features. Assist in installing and updating applications, antivirus software, and other relevant tools.
- Work with other departments to incorporate technology into various guest services and amenities, such as smart room features.
- Community Engagement:
- Organize and lead tech-related events or workshops within the community to promote a sense of belonging and shared learning.
- Stay abreast of the latest technology trends and integrate relevant insights into resident engagement activities.
- Customer Care:
- Deliver outstanding customer service by promptly addressing residents' technology-related inquiries and concerns.
- Maintain a friendly and approachable demeanor while assisting residents, creating a comfortable environment for learning and support.
Additional duties may be assigned as necessary.
Qualifications
- Associate's degree required, preferably in a technology-related or business-related field.
- Two or more years of experience in customer service is strongly preferred; prior experience in technology support for older adults is ideal.
- Strong understanding and comfort with technology.
- Proficiency with common personal devices, operating systems, and software applications.
- Excellent interpersonal and communication skills, with the ability to explain technical information in a clear and accessible manner.
- Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner.
- Ability to work independently and collaboratively within a team.
- Flexibility to work varied hours based on resident needs and community events.
