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Client Support Agent

2 months ago

South Jordan, Utah, United States HireVue Inc Full time
Job Overview

Company Overview:
HireVue is at the forefront of enhancing the talent acquisition process, revolutionizing how organizations identify, engage, evaluate, and recruit top talent. Our innovative platform automates recruitment tasks, enabling seamless connections between companies and candidates at any time and from anywhere. With over 70 million video interviews and 200 million chat-based interactions facilitated for more than 1,200 clients globally, we are committed to delivering a superior talent experience.

Position Summary:
The Customer Support Specialist plays a crucial role in the HireVue experience, acting as the first point of contact for candidates and clients. This position requires a genuine passion for delivering exceptional customer service in every interaction, with a focus on continuous improvement. Successful candidates will demonstrate a positive and open mindset, celebrating team achievements, proactively communicating, and showing a strong commitment to customer satisfaction through diligent issue resolution.

Key Responsibilities:

  • Address customer and candidate inquiries through various communication channels including phone, email, and chat.
  • Complete tasks assigned by the support management team.
  • Investigate, analyze, and resolve customer issues utilizing the HireVue platform.
  • Follow up on unresolved customer inquiries to ensure satisfaction.
  • Maintain accurate logs and reports of customer interactions.
  • Identify and document trends or recurring issues in customer communications, reporting them to supervisors.
  • Propose enhancements to existing processes.
  • Be available for evening or weekend shifts as required.

Qualifications:

  • Outstanding interpersonal communication skills paired with a friendly attitude.
  • Strong reading and writing abilities, with a typing speed of at least 40 words per minute.
  • Technologically adept, capable of troubleshooting technical issues while managing multiple systems.
  • A minimum of 2 years in a customer service role; experience in technical support is preferred.
  • Excellent problem-solving skills and resourcefulness.
  • Familiarity with Salesforce or similar CRM systems is advantageous.
  • Experience in customer communication is preferred.

HireVue is dedicated to ensuring equal opportunity and fair treatment in all recruitment and employment practices. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected category. We are committed to fostering an inclusive community and maintaining a workplace free from discrimination, harassment, and retaliation. All personal information will be kept confidential in accordance with EEO guidelines.