Client Support Specialist

2 months ago

West Jordan, Utah, United States AU Standard Full time

Join Our Team as a Customer Engagement Associate
Are you a motivated and proactive individual with a strong commitment to delivering exceptional customer service? If you have a track record of prioritizing client satisfaction, we invite you to consider a role with AU Standard as a Customer Engagement Associate. Our goal is to build meaningful connections with our clients and enhance the visibility of the organizations we collaborate with in the community.

Key Responsibilities:
In this position, you will play a vital role in ensuring a superior customer experience by:

  • Engaging with clients and community members to effectively address inquiries, complaints, and conflicts, ensuring clarity and satisfaction.
  • Possessing a comprehensive understanding of our services to provide accurate and helpful information to customers.
  • Adhering to company policies and ethical standards in all interactions.
  • Staying informed about product offerings and customer service best practices through ongoing training and personal development.
  • Maintaining thorough records of customer interactions as per the company's performance metrics.

Desired Skills and Attributes:
We are looking for candidates who demonstrate:

  • Empathy and Patience: Ability to engage with a diverse range of customers while providing consistent and high-quality service.
  • Adaptability: A willingness to embrace the dynamic nature of customer service and handle unexpected challenges with resilience.
  • Effective Communication: Use of clear and positive language to ensure understanding and satisfaction in every customer interaction.

Position Requirements:
To be successful in this role, candidates should possess:

  • A high school diploma or equivalent.
  • Prior experience in customer service, retail, hospitality, or a related field.
  • Strong interpersonal skills and the ability to remain calm in challenging situations.
  • Flexibility to adapt to evolving customer needs and departmental changes.
  • Excellent time management and organizational skills to manage multiple inquiries efficiently.
  • Commitment to upholding company policies and industry regulations.
  • A proven record of reliability and punctuality in previous roles.
  • The ability to meet or exceed performance metrics established by the company.

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