Senior Associate, Client Management Specialist

4 weeks ago


South Jordan, Utah, United States WTW Full time
Job Summary

As a Senior Associate, Client Management, you will play a key role in providing strategic relationship management and consultative services to clients within WTW's Via Benefits client management team. This mid-level position requires a strong understanding of the Via Benefits business model and internal operations, as well as experience within the medical insurance or benefits administration industry.

Key Responsibilities
  • Develop and maintain strong, productive relationships with executive-level client contacts.
  • Work closely with the client management team to retain, grow, and manage large account portfolios.
  • Build credibility and trust by developing and implementing new solutions as a subject matter expert.
  • Consult on service, communications, and funding strategies to various levels of client management, including senior-level human resources and C-suite representatives.
  • Analyze and interpret statistical reports and benefits data to provide actionable insights to clients and consultants.
  • Prepare and present operational and financial data effectively to clients and consultants.
  • Work closely with supporting areas to oversee administration and ensure service delivery meets contract requirements.
  • Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention.
Requirements
  • Subject matter expertise in Medicare, Health Reimbursement Arrangements, and internal processes related to Via Benefits.
  • Ability to work in a fast-paced, high-email-volume environment with seasonal fluctuations in workload.
  • Strong consultative client approach and ability to develop deep understanding of client needs and business issues.

Note: This is a remote position, but must be within reasonable distance to a local Willis Towers Watson office and major airport. Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.


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