IT Support Specialist

20 hours ago

South Jordan, Utah, United States Russell Tobin Full time
Job Title: Service Desk Agent

Location: South Jordan, UT

Duration: 6 Months Contract+

Job Summary:

We are seeking a highly skilled Service Desk Agent to join our team at Russell Tobin. As a Service Desk Agent, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive experience for our end-users.

Key Responsibilities:
  • Provide phone support to clients, demonstrating strong customer service skills and a sense of urgency to resolve issues.
  • Listen to clients to gain an accurate understanding of their situation and provide empathetic support.
  • Produce accurate and detailed documentation at the client, problem, and incident level.
  • Responsible for high-quality end-user technical support, related to enterprise software and hardware.
  • Assess, triage, research, train, and resolve incidents and requests regarding application software products and infrastructure components.
  • Provide after-hours and weekend support as needed, under general oversight.
  • Requires attention to detail, follow-through, teamwork focus, and a positive attitude.
  • Supports all aspects of client support and immediate computing needs, demonstrating professionalism and composure on the phone, via online chat, and in person.
Qualifications:
  • Exceptional customer service and communication skills are essential.
  • Two to five years of relevant work experience in a complex, fast-paced environment is preferred.
  • Technical support experience is desirable but not mandatory.
  • High school diploma or GED with relevant experience is required.
  • Ability to diagnose and solve problems efficiently in a complex environment.
  • Self-motivated with the capacity to work independently in high-pressure situations.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.
Why Work with Us:
  • Opportunity to be part of a dynamic team focused on delivering top-tier customer service.
  • Engaging work environment with opportunities for professional growth and development.
  • Competitive compensation package and benefits.
  • Contribute to streamlining processes and enhancing customer satisfaction in a collaborative setting.

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