Technical Support Specialist
2 weeks ago
Are you frustrated with:
- Lack of recognition for your contributions from clients?
- Engaging in monotonous tasks that hinder your professional growth?
- Feeling unmotivated to go to work just for a paycheck?
- Experiencing long, tedious workdays?
- Desiring a position that allows for a healthy work-life balance?
Are you a dynamic and enthusiastic tech-savvy individual who enjoys solving client problems and being their go-to expert? DivergeIT could be the perfect fit for you, especially if you are eager to learn exciting new technologies every day.
Your Role: As a Specialist at DivergeIT, you will provide remote assistance to select clients operating in both Windows and Apple ecosystems. Your responsibilities will include supporting the latest Office 365 and cloud-based technologies (Azure, Endpoint Manager, MFA) across various client setups. You will collaborate with a team that boasts a diverse range of experiences and expertise.
What We Seek: We are in search of an individual with 3+ years of technical support experience (experience in a Managed Service Provider is a significant advantage). This is NOT a full-time remote work opportunity. Only candidates located within a specified distance from our offices will be considered.
The ideal candidate should possess: A strong understanding of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office applications, and Macs up to the latest version. You must have a solid foundation in troubleshooting desktop issues related to network connectivity, email, printers, and user account permissions. This position will challenge you to quickly adapt and support a variety of productivity and business applications utilized by our clients. Compensation will be based on experience and demonstrated skill set. Currently, our team operates remotely, utilizing Teams and Connectwise for communication and daily tasks, so you should be capable of working independently with minimal supervision while still meeting your daily performance metrics. You will also participate in an on-call support rotation.
About DivergeIT: We are a dedicated team providing Information Technology Services to multiple clients in various regions. Our goal is to foster a diverse work environment that encourages skill development and mastery while allowing you to maintain a clear boundary between your professional and personal life. Each day will present new challenges to enhance your technical abilities. If you are motivated and eager to expand your knowledge rapidly, consider joining the DivergeIT team.
Experience Required: 3+ Years in IT Technical Support
Local Candidates Only: Candidates must be able to work in our offices when necessary.
Preferred Certifications:
- Windows MCP
- Windows MDAA (Modern Desktop Administrator Associate)
- Apple Certified Support Professional (ASCP) 10.13
- Apple Certified Associate - Mac Integration Basics 10.13
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