Mac Operations Specialist

1 week ago


Malvern, Arkansas, United States Randstad Digital Full time

Position Overview

We are looking for a proficient and committed Tier 2 Mac Operations Specialist to enhance our IT department. The successful candidate will have a solid grasp of the Jamf management system and will be adept at troubleshooting, escalating, and delivering thorough support for our Mac infrastructure.

Essential Duties

  • Jamf Administration
  • Oversee and manage the Jamf platform for the deployment, configuration, and upkeep of Mac devices.
  • Develop and administer policies, profiles, and scripts within Jamf to maintain compliance and security protocols.
  • Conduct regular assessments and maintenance of the Jamf environment to ensure peak performance.
  • Troubleshooting and Assistance
  • Provide Tier 2 support for Mac-related inquiries, encompassing hardware, software, and network connectivity challenges.
  • Analyze logs, error messages, and user feedback to diagnose and resolve intricate technical issues.
  • Support end-users with MacOS, application, and peripheral device concerns, ensuring minimal disruption to their productivity.
  • Escalation and Team Collaboration
  • Refer unresolved issues to Tier 3 support or relevant teams for prompt resolution.
  • Work collaboratively with cross-functional IT teams to tackle systemic challenges and enhance overall service delivery.
  • Document and relay recurring issues to identify patterns and suggest preventive actions.
  • System Maintenance and Upgrades
  • Monitor and maintain Mac systems to guarantee they are current with the latest patches, updates, and security measures.
  • Perform routine system health evaluations and performance optimizations to enhance Mac device functionality.
  • Assist in the implementation of new software and hardware initiatives, ensuring a smooth transition for end-users.
  • User Education and Documentation
  • Provide training and support resources for end-users to improve their understanding and utilization of Mac devices.
  • Develop and sustain comprehensive documentation of processes, procedures, and troubleshooting methodologies.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
  • Demonstrated experience in Mac operations and support, with a strong focus on Jamf administration.
  • Expertise in MacOS, Apple hardware, and associated technologies.
  • Strong analytical and problem-solving abilities with the capacity to diagnose and resolve complex technical challenges.
  • Exceptional communication and interpersonal skills, enabling effective collaboration with end-users and IT teams.
  • Jamf certification (e.g., Jamf Certified Associate) is advantageous.


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