Patient Advocate Specialist

1 week ago


Littleton, Colorado, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly skilled Patient Advocate Specialist to join our team at Serenity Healthcare, LLC. As a Patient Advocate Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Key Responsibilities
  • Expertise in TMS and Ketamine: Develop and maintain in-depth knowledge of TMS and Ketamine treatments, including their benefits, risks, and applications.
  • Patient Ownership: Take ownership of all patients on your assigned providers' schedule, ensuring timely and effective communication and support.
  • One-on-One Meetings: Conduct regular one-on-one meetings with patients to connect treatment solutions to their individual needs, providing personalized support and guidance.
  • Support and Education: Provide education, connection, and focus on TMS and Ketamine, empowering patients to make informed decisions about their care.
Benefits
  • Accelerated Career Growth: Enjoy rapid advancement opportunities in a dynamic and growing healthcare organization.
  • Competitive Benefits: Receive comprehensive insurance benefits, including medical, dental, and vision coverage, as well as a 401(k) plan.
  • Generous Time Off: Enjoy 20 days of paid time off annually, including 10 paid holidays.
  • Employee Perks: Access to Serenity Healthcare's treatment options and services.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent.
  • Customer Service Experience: Bring 2-3+ years of experience in a full-time customer service role.
  • Communication Skills: Demonstrate excellent verbal and written communication skills, as well as basic math skills.
  • De-escalation Skills: Possess well-developed de-escalation skills and the ability to connect with individuals.


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