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Clinical Patient Liaison

2 months ago

Littleton, Colorado, United States Serenity Healthcare, LLC Full time
Position: Patient Care Advocate

Serenity Healthcare, LLC is on the lookout for a dedicated Patient Care Advocate to join our clinical support team, playing a vital role in empowering our patients to reclaim their lives. As a Patient Care Advocate, you will serve as a key resource in assisting patients to qualify for therapeutic interventions and comprehending the advantages of Serenity's treatment methodologies. The ideal candidate will possess a background in customer service and excel in a positive, outcome-oriented environment.

Important Note: This role involves working with individuals experiencing suicidal thoughts, listening to traumatic experiences from PTSD patients, and providing essential support, which may be challenging for some individuals.

Benefits Include:
  • Reduced work schedule (13-hour shifts)
  • Paid Time Off and Holidays
  • Comprehensive Medical, Dental, & Vision Insurance (covering 90% of your costs)
  • Opportunities for Career Growth
  • Chance to make a meaningful impact
Key Responsibilities:
  • Act as a bridge between patients and their healthcare providers.
  • Provide an exceptional in-person patient experience at our facilities.
  • Guide patients in understanding their treatment choices.
  • Engage with members to collect relevant information regarding their current symptoms, mental health condition, and medication history.
Qualifications:
  • High School Diploma or equivalent.
  • A minimum of 2 years of full-time experience in a customer service role.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical thinking capabilities.
About Us:

At Serenity Healthcare, we have successfully assisted countless patients in reclaiming their lives through specialized clinical expertise and state-of-the-art healthcare technology. Our approach focuses on offering alternative treatment options and addressing the whole person by fostering an environment of positivity, support, and healing in an outpatient context. We believe in the importance of living a fulfilling life, with mental health being a crucial aspect of overall well-being.

Discover More About Us:
  • Learn About Serenity Healthcare
  • Explore Serenity's Services
  • Meet Our Patients