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Patient Advocate Specialist
2 months ago
We are seeking a highly skilled Patient Advocate Specialist to join our team at Serenity Healthcare, LLC. As a Patient Advocate Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.
Key Responsibilities- Expertise in TMS and Ketamine: Develop and maintain in-depth knowledge of TMS and Ketamine treatments, including their benefits, risks, and applications.
- Patient Ownership: Take ownership of all patients on your assigned provider's schedule, ensuring timely and effective communication and support.
- One-on-One Meetings: Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs, providing personalized support and guidance.
- Support and Education: Provide education, connection, and focus on TMS and Ketamine, empowering patients to make informed decisions about their care.
- Accelerated Career Growth: Enjoy rapid advancement opportunities in a dynamic and growing healthcare organization.
- Competitive Benefits: Receive comprehensive insurance benefits, including medical, dental, and vision coverage, as well as a 401(k) plan.
- Generous Time Off: Enjoy 20 days of paid time off annually, including 10 paid holidays.
- Employee Perks: Access to Serenity Healthcare's treatment options and services.
- Education: High School Diploma or equivalent required.
- Experience: 2-3+ years of experience in a full-time customer service role.
- Skills: Excellent verbal and written communication skills, basic math skills, and well-versed in de-escalation techniques.