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Patient Advocate Specialist

2 months ago


Littleton, Colorado, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly skilled Patient Advocate Specialist to join our team at Serenity Healthcare, LLC. As a Patient Advocate Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Key Responsibilities
  • Expertise in TMS and Ketamine: Develop and maintain in-depth knowledge of TMS and Ketamine treatments, including their benefits, risks, and applications.
  • Patient Ownership: Take ownership of all patients on your assigned provider's schedule, ensuring timely and effective communication and support.
  • One-on-One Meetings: Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs, providing personalized support and guidance.
  • Support and Education: Provide education, connection, and focus on TMS and Ketamine, empowering patients to make informed decisions about their care.
Benefits
  • Accelerated Career Growth: Enjoy rapid advancement opportunities in a dynamic and growing healthcare organization.
  • Competitive Benefits: Receive comprehensive insurance benefits, including medical, dental, and vision coverage, as well as a 401(k) plan.
  • Generous Time Off: Enjoy 20 days of paid time off annually, including 10 paid holidays.
  • Employee Perks: Access to Serenity Healthcare's treatment options and services.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2-3+ years of experience in a full-time customer service role.
  • Skills: Excellent verbal and written communication skills, basic math skills, and well-versed in de-escalation techniques.