Customer Service Ambassador
5 days ago
About Us
At Value City Furniture, we're dedicated to providing our customers with an exceptional shopping experience. Our team is passionate about delivering top-notch service and ensuring that every customer leaves our stores feeling satisfied and valued.
Job Summary
We're seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our sales and support team, you'll be responsible for providing exceptional customer service, resolving issues, and promoting our products to customers.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Upsell and cross-sell products to customers, identifying opportunities to increase sales and improve customer satisfaction
- Maintain accurate records of customer interactions and sales data, using this information to inform future sales and marketing efforts
- Participate in ongoing training and development programs to stay up-to-date on product knowledge and sales techniques
- Collaborate with colleagues to achieve sales goals and improve customer satisfaction
Requirements
- 1-3 years of customer service experience, preferably in a retail environment
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Strong product knowledge and sales skills, with the ability to upsell and cross-sell products
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- High school diploma or equivalent combination of education and experience
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading retailer in the furniture industry
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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