Customer Service Ambassador

5 days ago


Columbus, Ohio, United States Value City Furniture Full time

About Us

At Value City Furniture, we're dedicated to providing our customers with an exceptional shopping experience. Our team is passionate about delivering top-notch service and ensuring that every customer leaves our stores feeling satisfied and valued.

Job Summary

We're seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our sales and support team, you'll be responsible for providing exceptional customer service, resolving issues, and promoting our products to customers.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Upsell and cross-sell products to customers, identifying opportunities to increase sales and improve customer satisfaction
  • Maintain accurate records of customer interactions and sales data, using this information to inform future sales and marketing efforts
  • Participate in ongoing training and development programs to stay up-to-date on product knowledge and sales techniques
  • Collaborate with colleagues to achieve sales goals and improve customer satisfaction

Requirements

  • 1-3 years of customer service experience, preferably in a retail environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Strong product knowledge and sales skills, with the ability to upsell and cross-sell products
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • High school diploma or equivalent combination of education and experience

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading retailer in the furniture industry

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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