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Customer Service Ambassador

2 months ago


Columbus, Ohio, United States American Signature Furniture Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at American Signature Furniture. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and building long-term relationships.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
  • Problem-Solving: Analyze customer concerns, identify solutions, and implement effective resolutions.
  • Communication: Maintain clear and effective communication with customers, both verbally and in writing.
  • Database Management: Accurately enter and maintain customer information in our database.
  • Equipment Maintenance: Ensure that all equipment is operational and follow established procedures for maintenance and troubleshooting.
Requirements
  • Customer Service Experience: Minimum of 1-3 years of customer service experience, preferably in the retail industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Problem-Solving Skills: Ability to analyze customer concerns, identify solutions, and implement effective resolutions.
  • Computer Skills: Proficient in PC and O365 software, with the ability to learn new systems and technologies.
  • Adaptability: Flexible and adaptable to changing market forces and shifting priorities.
  • Education: High School Diploma or equivalent combination of education and experience.
What We Offer
  • Comprehensive Benefits: Medical, dental, and vision benefits, as well as a 401K plan.
  • Remote Work Opportunities: Ability to work from home, with the flexibility to manage your own schedule.
  • Employee Discounts: Discounts on furniture and other products from American Signature Furniture and its affiliate brands.
  • Professional Development: Opportunities for advancement and professional growth within the company.