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Customer Service Ambassador

2 months ago

Columbus, Ohio, United States Headway International Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Headway International. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and support to our clients.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and provide timely and professional support via various communication channels.
  • Product Knowledge: Stay up-to-date with our products and services to provide accurate information and assist customers effectively.
  • Issue Resolution: Troubleshoot and resolve customer issues in a prompt and professional manner, ensuring high levels of customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions and update our CRM system accordingly.
  • Team Collaboration: Work closely with team members and other departments to ensure seamless customer experiences.
  • Performance Metrics: Meet or exceed performance metrics, including response times and customer satisfaction scores.
Requirements
  • Customer Service Experience: Previous experience in customer service, retail, or a related field is preferred but not required.
  • Communication Skills: Excellent verbal and written communication skills are essential for success in this role.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to think critically and adapt to changing situations.
  • Technical Skills: Proficiency in using computer systems and software, including Microsoft Office and CRM platforms.
  • Adaptability: Ability to work in a fast-paced environment while maintaining attention to detail.
  • Attitude: A positive attitude and a genuine desire to help customers are essential for success in this role.
What We Offer
  • Opportunities for Growth: Opportunities for career growth and professional development within Headway International.
  • Supportive Team Environment: A supportive and inclusive team environment that fosters collaboration and teamwork.
  • Employee Recognition: Employee recognition programs to celebrate individual contributions and achievements.
  • Fun Team-Building Activities: Fun team-building activities and events throughout the year to promote team bonding and camaraderie.