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Customer Service Ambassador

2 months ago

Columbus, Ohio, United States Tangeroutletcanada Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting a positive shopping experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the CSR and management teams to achieve sales goals and promote a positive shopping environment.
  • Develop and maintain a thorough knowledge of products and services offered by Tanger Outlets.
  • Participate in ongoing training and development to enhance customer service skills and stay up-to-date on company policies and procedures.
What We Offer
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including 401(k) with employer match, paid time-off, and paid holidays.
  • A fun and supportive team environment with opportunities to build relationships with customers and colleagues.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work flexible hours, including weekends and holidays, as needed.