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Customer Service Ambassador

2 months ago

Columbus, Ohio, United States OhioHealth Full time

Job Summary:

The Service Excellence Ambassador will provide exceptional customer service to patients, families, visitors, and OhioHealth physicians and associates. This role is responsible for:

  • Providing accurate and timely information to visitors and families regarding patient location, condition, and treatment progress.
  • Facilitating communication between patients, families, and hospital staff.
  • Acting as a patient advocate by investigating concerns and expediting admission and other delays.
  • Resolving problems and complaints and escalating when necessary.
  • Responding to special needs and ensuring needs are being met.
  • Greeting, directing, and escorting visitors and families.
  • Assisting with wheelchairs when necessary.
  • Answering multi-line phones and transferring callers to appropriate patient rooms or other locations.
  • Overseeing the functions of information desks and lobbies, including cleanliness and order of lobbies and surrounding work areas.

Requirements:

Education: High School or GED (Required)

Experience: Minimum Two Years of Experience in a consumer advocacy or service role

Skills:

  • Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training, and working in a hospital environment.

Work Environment:

Variable work shift, with a focus on providing exceptional customer service in a fast-paced hospital environment.