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Service Excellence Ambassador

2 months ago

Columbus, Ohio, United States OhioHealth Full time
Job Summary

The Service Excellence Ambassador will provide exceptional customer service to patients, families, visitors, and OhioHealth physicians and associates. This role is responsible for:

  • Providing accurate and timely information to visitors and families regarding patient location, condition, and treatment progress.
  • Facilitating communication between patients, families, and hospital staff.
  • Acting as a patient advocate by investigating concerns and expediting admission and other delays.
  • Resolving problems and complaints and escalating when necessary.
  • Responding to special needs and ensuring needs are being met.
  • Greeting, giving directions, and escorting visitors and families.
  • Assisting with wheelchairs when necessary.
  • Answering multi-line phones and transferring callers to appropriate patient rooms or other locations.
  • Overseeing functions of information desks and lobbies, including cleanliness and order of lobbies and surrounding work areas.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in Communications, Public Relations, Social Sciences, or a health-related field.
  • Equivalent experience may be considered.
  • Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training, and working in a hospital environment.
  • Minimum two years of experience in a consumer advocacy or service role.
Work Environment

This role will work in a fast-paced hospital environment, providing exceptional customer service to patients, families, and visitors. The ideal candidate will be able to work independently and as part of a team, with a strong focus on patient satisfaction and experience.