Senior Account Manager

4 days ago


Woodbridge, Virginia, United States Cygic Full time
Job Description

Cygic is seeking a dynamic and results-oriented Sales and Account Professional to join our team in Woodbridge, VA. The ideal candidate will have a strong background in the packaging industry and a proven track record of building and maintaining strong client relationships.

The Sales and Account Professional will work closely with customers, the sales team, and the production team, managing the A-to-Z order fulfillment throughout the production cycle. This role serves as the primary point of contact for customers and plays a key role in ensuring a long-lasting relationship with clients.

Responsibilities:

  • Provide exceptional customer service to ensure customer satisfaction.
  • Respond to customer inquiries and requests, assisting them promptly and efficiently.
  • Proactively anticipate customer needs and offer solutions.
  • Process customer orders in a courteous, efficient, and timely manner.
  • Organize workflow to meet customers' deadlines.
  • Follow closely the customer PO through the manufacturing production cycle: from PO receipt, PO entry in the company ERP; understand production and logistics lead times, communication of PO lead time to customer, to making sure the PO is received and properly billed.
  • Manage telephone calls professionally, efficiently, and with good communication skills.
  • Attend customer questions, complaints, and concerns promptly, and facilitate satisfactory resolutions.
  • Understand and appropriately use the company pricing system and policies.
  • Collaborate with other team members, including sales, production, quality, and logistics.
  • Work closely with the production and logistic team, to troubleshoot possible delays in customer orders and communicate such delays in a timely manner.
  • Match and file customers' purchase orders to invoices generated by accounting.
  • Adjust complaints concerning billing or service rendered, working closely with the accounting and/or quality department.
  • Develop and maintain strong relationships with key accounts within the assigned territory.
  • Manage the entire sales cycle, from lead generation to closing deals.
  • Collaborate with cross-functional teams to ensure timely and accurate order fulfillment.
  • Resolve customer issues and complaints in a timely and professional manner.
  • Develop and implement effective sales strategies to achieve sales targets.
  • Proactively identify and pursue new business opportunities.
  • Conduct market research and analysis to identify trends and opportunities.
  • Develop and present persuasive sales presentations.


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