Senior Front Office Director
3 days ago
Overview:
The Front Office Manager plays a vital role in the success of Charter Senior Living by overseeing front office personnel and ensuring the proper completion of all front office duties. This includes directing and coordinating activities such as reservations, guest services, and telephone operations.
Duties and Responsibilities:
- Selects, trains, and schedules front office staff to ensure optimal performance.
- Supervises workload during shifts and evaluates job performance of each employee, providing constructive feedback for improvement.
- Maintains working relationships and communicates effectively with all departments to ensure seamless collaboration.
- Verifies accurate room status information and resolves guest-related problems efficiently, ensuring exceptional customer service.
- Updates group information and reviews credit limit reports to ensure financial accuracy.
- Works within allocated budgets to maintain fiscal responsibility.
- Receives and shares pertinent details with oncoming managers, conducting regular meetings to discuss progress and goals.
- Ensures cash handling and credit policies are enforced, maintaining high standards of integrity.
Requirements:
- Demonstrates developed reasoning abilities to apply common sense and calculate figures accurately.
- Ability to read and interpret business records and statistical reports to inform decision-making.
- Sufficient computer skills to use Company-issued software programs proficiently, staying up-to-date with technological advancements.
Work Environment: The Front Office Manager works in a fast-paced environment, communicating effectively with others and dealing with guests. They must be able to adapt to changing situations, prioritize tasks, and manage stress effectively.
Estimated Salary: $68,000 - $88,000 per year.
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