Parts Specialist

2 weeks ago


Rosedale, Maryland, United States JESCO Full time

Job Type

Full-time

About JESCO

JESCO stands as a leading dealer of heavy machinery and technology across the Northeast and Mid-Atlantic regions. We take pride in representing renowned brands such as John Deere, Wirtgen, Kleeman, Vgele, Hamm, Ditch Witch, Magni, Topcon, and many others for sales, rentals, parts, and service. As a family-owned business for over 50 years, we are expanding our award-winning team of more than 350 employees.

Why Choose JESCO?

At JESCO, we provide comprehensive benefits after 30 days of full-time employment, alongside competitive compensation and opportunities for career progression. As a Parts Advisor, you will play a crucial role in our daily operations, receiving on-the-job training with numerous growth and development opportunities. Join us today and become part of the Down to Earth Equipment People.

Key Responsibilities

  • Welcome customers and assist them by addressing inquiries, assessing their needs, and providing accurate price estimates.
  • Maintain a high level of expertise in the industry to foster customer confidence and satisfaction with our parts services.
  • Handle customer complaints diplomatically and courteously, reporting any issues that may require supervisory intervention.
  • Identify correct part numbers and recommend additional items as requested by customers or the service department.
  • Utilize computer systems and various dealer catalogs to check parts availability and place special orders as necessary.
  • Manage parts inventory data for incoming deliveries, sales, and service department needs using computer systems.
  • Source and procure parts and supplies from local vendors to fulfill urgent orders as required.
  • Ensure that reference materials, catalogs, and price lists are up-to-date and easily accessible.
  • Guarantee timely delivery of parts and inform customers of any potential delays.
  • Keep the work area and equipment clean and organized, prioritizing safety and security.
  • Comply with all safety protocols and be capable of lifting and moving items weighing up to 70 lbs.
  • Enhance your industry knowledge through meetings, training sessions, and available advancement opportunities.
  • Collaborate with other personnel to provide necessary parts information.
  • Be available for overtime as needed, understanding the demands of the equipment repair business.
  • Keep supervisors informed of any departmental changes that could impact company success.

Qualifications

Skills

  • Proficient reading skills
  • Computer literacy
  • Exceptional customer service abilities
  • Strong diplomatic skills
  • Professional demeanor
  • Organizational skills
  • Effective presentation skills
  • Time management capabilities
Education / Training
  • High School Diploma or Equivalent
Certifications / Licenses
  • Valid Driver's License - Must meet underwriting criteria
  • Prior forklift experience is necessary; forklift certification is advantageous.
Note: This position is essential and may require attendance during a State of Emergency.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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