Overnight Customer Support Specialist
1 week ago
Location
109 Golden Ring - Baltimore, MD
Employment Type
Part Time
Compensation
$14.25 Hourly
Shift
Overnight
Category
Customer Service
Company Overview & Benefits
As a leading independent operator of Planet Fitness clubs, Ohana Growth Partners is dedicated to motivating individuals to transform their lives while enjoying the journey. We are proud to be an equal opportunity employer that values diversity and equity, striving to foster an inclusive workplace for all team members. Our benefits include:
- A supportive and professional atmosphere where we uphold our brand promise of a "Judgement Free Zone"
- Opportunities for advancement: over 90% of our management team began their careers in entry-level positions
- Competitive compensation
- 401K Retirement Plan with an annual discretionary employer match of up to 6%
- Active participation in community outreach initiatives
- Complimentary employee Black Card Membership
The Service Desk Associate plays a vital role in managing service desk operations, facilitating membership sales, and ensuring the cleanliness of the facility and its equipment. This position requires delivering exceptional customer service to both members and guests, necessitating frequent interactions with management and staff to maintain strong relationships.
Key Responsibilities
- Welcome all members and guests upon arrival and bid farewell upon their departure;
- Monitor access to the club for both members and non-members;
- Address inquiries and resolve complaints from members and guests;
- Respond to phone inquiries and provide information to potential members;
- Conduct tours for prospective members;
- Facilitate membership sales, complete agreements, and input new member data into the system;
- Utilize the Point-of-Sale system and manage outstanding account balances;
- Organize and maintain the customer service front desk;
- Schedule appointments for fitness training sessions;
- Perform routine club inspections every 20 minutes and complete necessary checklists;
- Assist new employees by answering questions and providing guidance;
- Execute opening and closing procedures;
- Maintain club cleanliness, including but not limited to:
- Cleaning equipment and surrounding areas;
- Dusting and wiping surfaces;
- Vacuuming and mopping floors;
- Restocking supplies;
- Disposing of waste;
- Organizing cleaning supplies.
- Demonstrate a commitment to diversity, equity, and inclusion, valuing contributions from all team members;
- Perform additional duties as assigned.
- High School Diploma or G.E.D. preferred;
- Prior experience in customer service and/or sales is advantageous;
- Experience in cleaning or maintenance is a plus;
- Basic computer skills are required.
- Strong communication and interpersonal skills;
- Ability to convey the Judgment Free Zone philosophy;
- Attention to detail and accuracy with numbers;
- Capacity to follow instructions effectively;
- Ability to work independently and collaboratively;
- Positive demeanor and eagerness to assist others;
- Capability to remain calm in challenging situations;
- Willingness to learn from experiences.
- Primarily indoor setting with typical exposure to light, sound, and temperature variations;
- Frequent walking, standing, bending, and lifting required;
- Ability to lift, push, pull, or carry at least 60 lbs;
- Experience operating cleaning equipment;
- Familiarity with standard cleaning products and chemicals;
- Ability to recognize and assess behavior in the environment;
- Effective communication skills to convey information clearly.
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