Service Manager

2 days ago

Des Moines, Iowa, United States Allied Universal® Full time
Job Title: Service Manager

We are seeking a highly skilled and experienced Service Manager to join our team at Allied Universal. As a Service Manager, you will be responsible for the day-to-day operational management of an assigned client portfolio within the branch operation.

Key Responsibilities:
  • Primary client contact person for assigned portfolio of accounts, responsible for regular face-to-face client interaction and proactive resolution of any operational issues at assigned client base.
  • Utilize branch and corporate resources to define, address, and resolve all client issues, including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items.
  • Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
  • Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently.
  • Assist in coaching, developing, and training branch staff to meet branch needs, including oversight in company policy execution by branch staff, assistance in completing projects as directed by the Branch Manager or RVP, and providing support to branch staff to effectively perform their job duties.
  • Work closely with Sales team assigned to region, may participate in sales presentations to potential clients, go on sales calls, and participate in sales events.
  • Directly responsible, with BM or RVP oversight, for new account start-ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in start-up activities to ensure a smooth transition.
  • Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
  • Attend and actively participate in management meetings within region and at corporate, observe operations, and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch, or company-wide.
Requirements:
  • Bachelor's Degree in Sales, Marketing, or Business preferred with a minimum of five years related experience with progressive managerial responsibilities.
  • Prior experience in the security industry, highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
  • Possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software a considerable plus.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
Benefits:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

  • Service Coordination Representative

    4 weeks ago

    Des Moines, Iowa, United States Service Legends Full time

    Position OverviewThe Customer Service Representative plays a vital role in managing client interactions through various communication channels. This position is primarily focused on handling incoming service inquiries and organizing appointments effectively.Key ResponsibilitiesManage a high volume of client calls, averaging around 90 calls daily, both...

  • Customer Service Ambassador

    6 days ago

    Des Moines, Iowa, United States Service Legends Full time

    Service Legends is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences through timely and effective communication. Your primary duties will include: * Responding to incoming client calls and scheduling appointments with...

  • Customer Service Ambassador

    2 weeks ago

    Des Moines, Iowa, United States Service Legends Full time

    **Job Summary**As a Customer Service Representative at Service Legends, you will be responsible for delivering exceptional service to our clients. This role involves taking incoming calls for service and scheduling, as well as making outbound calls to ensure timely communication with clients. You will work closely with our team to provide accurate scheduling...

  • Executive Leader Home Services

    2 weeks ago

    Des Moines, Iowa, United States Service Legends Full time

    About the Role:We are seeking an experienced and results-driven Executive Leader to join our team at Service Legends. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and fostering a culture of excellence.Key Responsibilities:Strategic Leadership: Develop and implement business...

  • Funeral Services Executive

    3 weeks ago

    Des Moines, Iowa, United States Service Corporation International Full time

    Job OverviewWe are seeking a highly skilled and experienced Sales Director to join our team at Service Corporation International. As a Sales Director, you will be responsible for leading our sales efforts and driving business growth in the funeral, cremation, and cemetery services industry.Key ResponsibilitiesStaff Management and LeadershipDevelop and...

  • Business Development Manager

    3 weeks ago

    Des Moines, Iowa, United States Service Corporation International Full time

    Job OverviewWe are seeking a highly skilled and experienced Sales Director to join our team at Service Corporation International. As a Sales Director, you will be responsible for leading our sales efforts and driving business growth in the funeral, cremation, and cemetery services industry.Key ResponsibilitiesStaff Management and LeadershipMeet and exceed...

  • Business Development Manager

    2 days ago

    Des Moines, Iowa, United States Collette Travel Service Full time

    About Collette Travel ServiceCollette Travel Service is a leading tour operator in North America, offering a wide range of travel experiences to destinations around the world. As a family-owned business, we pride ourselves on our commitment to innovation, expertise, and customer satisfaction.Job SummaryThe Business Development Manager will play a key role in...

  • Customer Service Manager

    2 weeks ago

    Des Moines, Iowa, United States Pearson Lanka Full time

    Job Summary:The Customer Service Manager will be responsible for leading a team of customer service representatives in delivering exceptional customer experiences. This role will involve managing and developing a team of customer service agents, ensuring they have the necessary skills and knowledge to provide high-quality service to customers.Key...

  • Conveyor Service Manager

    2 weeks ago

    Des Moines, Iowa, United States ASGCO Manufacturing, Inc. Full time

    Job SummaryASGCO Manufacturing, Inc. is seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for installing, servicing, and repairing ASGCO conveyor equipment and services to our distributors, OEMs, and end-user customers.Key Responsibilities:Installations and Maintenance: Perform product...

  • Service Operations Manager

    2 weeks ago

    Des Moines, Iowa, United States Ziegler CAT Full time

    Job SummaryZiegler CAT is seeking a highly skilled Service Operations Manager to lead our field service team. As a key member of our operations team, you will be responsible for providing strategic leadership and support to ensure the successful delivery of our services.Key ResponsibilitiesProject Management: Coordinate and manage multiple projects...

  • Automotive Service Technician

    2 weeks ago

    Des Moines, Iowa, United States Fast Tire Total Auto Service Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at Fast Tire Total Auto Service. As a key member of our team, you will be responsible for conducting vehicle diagnostics and performing routine vehicle repair and maintenance services.Key ResponsibilitiesPerform thorough vehicle inspections to identify required repairs and...

  • Agency Services Manager

    4 weeks ago

    Des Moines, Iowa, United States Fidelity & Guaranty Life Insurance Company Full time

    Job OverviewPosition SummaryThe Manager of Agency Services - Licensing is tasked with guiding, mentoring, and enhancing the capabilities of the Agency Services team to deliver effective, compliant, and superior service to our clientele, aligning with the objectives of the business unit and established service level agreements.Key ResponsibilitiesPossess an...

  • Agency Services Manager

    4 weeks ago

    Des Moines, Iowa, United States Fidelity & Guaranty Life Insurance Company Full time

    Job OverviewPosition SummaryThe Manager of Agency Services - Licensing plays a crucial role in guiding, mentoring, and enhancing the capabilities of the Agency Services team. This position is dedicated to delivering efficient, compliant, and high-quality service to our clientele, aligning with the objectives of the business unit and the established service...

  • Actuarial Services Manager

    9 hours ago

    Des Moines, Iowa, United States The Principal Financial Group Full time

    Lead Actuarial and Data Management TeamWe are seeking an experienced Actuarial Manager or Assistant Manager to lead our Retirement Actuarial Services team. As a key member of our team, you will be responsible for overseeing the actuarial and data management functions, ensuring high-quality results and effective collaboration with stakeholders.Key...

  • Actuarial Services Manager

    2 weeks ago

    Des Moines, Iowa, United States The Principal Financial Group Full time

    We are seeking a seasoned professional to lead our Retirement Actuarial Services area as an Assistant Manager or Manager. In this role, you will be responsible for overseeing the actuarial and data management team, ensuring high-quality results and effective collaboration. Key responsibilities include:Leading the actuarial team to deliver accurate and timely...

  • Technical Service Manager

    3 days ago

    Des Moines, Iowa, United States Crown Cork & Seal USA, Inc. Full time

    Job Title: Technical Service ManagerCROWN Cork & Seal USA, Inc., a leading global packaging company, is seeking a highly skilled Technical Service Manager to join our Food Division team. As a Technical Service Manager, you will play a critical role in ensuring the success of our customers by providing technical support and expertise in the field.Key...

  • Customer Service Manager

    4 days ago

    Des Moines, Iowa, United States Burlington Full time

    Customer Service LeadBurlington is seeking a skilled Customer Service Lead to join our team. As a key member of our service team, you will be responsible for ensuring efficient service at the front of lines, assisting management in communicating promotions and company updates, and monitoring and validating returns, exchanges, and other transactions.Key...

  • Customer Service Manager

    3 weeks ago

    Des Moines, Iowa, United States Pearson Lanka Full time

    Job Summary:The Customer Service Manager will be responsible for leading a team of customer support agents in providing exceptional service to our customers. This role will involve managing and developing a team of customer support agents, ensuring that they have the necessary skills and knowledge to provide high-quality service to our customers.Key...

  • Territory Services Manager

    1 week ago

    Des Moines, Iowa, United States Red Hat Full time

    About the RoleThe Red Hat Consulting Services team is seeking a highly skilled Services Manager to join our U.S. Central or Mountain time zone team. In this role, you will be responsible for developing and cultivating relationships with key Enterprise and Commercial customer accounts. You will oversee the successful delivery of projects under your...

  • Service Manager

    2 days ago

    Des Moines, Iowa, United States ASGCO Manufacturing, Inc. Full time

    Service Manager - Conveyor EquipmentASGCO Manufacturing, Inc. is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for installing, servicing, and repairing ASGCO conveyor equipment and services to our distributors, OEMs, and end-user customers.Key Responsibilities:Perform product installations and...