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Customer Experience Specialist

1 month ago

Wilmington, North Carolina, United States ComPsych Full time

Are you a customer-focused individual with exceptional communication skills? Do you have experience in leave administration and a passion for delivering top-notch service? ComPsych is seeking a Customer Experience Specialist - Leave Administration to join our team

About Us

ComPsych Corporation is the world's largest provider of mental health services, offering GuidanceResources for life. We pride ourselves on relentless innovation and a comprehensive approach to care, serving over 78,000 organizations and 163 million individuals across 200 countries.

Job Summary

This role will answer incoming calls to assist customers and their employees with Family Medical Leave Act (FMLA) rights and responsibilities. You will report to a Customer Experience Team Lead and work in a structured fast-paced call center environment. If you possess strong attention to detail, excellent customer service skills, and are comfortable working under pressure, we encourage you to apply.

Key Responsibilities: