Engineer of Customer Experience

5 days ago


Wilmington, North Carolina, United States Jacobs Full time

Job Description: As an Engineer of Customer Experience, you will play a critical role in delivering high-quality customer experiences that meet the evolving needs of our clients. You will work closely with our engineering team to design and develop innovative solutions that provide value to our customers.

Key Responsibilities:

  • Develop and implement a comprehensive customer engagement strategy.
  • Collaborate with customers, product users, and owners to understand mission drivers/needs and communicate them to development teams.
  • Identify dependencies across requirements and customers in multiple organizations for product development and collaboration on a comprehensive customer engagement strategy.
  • Work with mission stakeholders to define needs/requirements.
  • Track milestone dates for deliveries and timelines.
  • Utilize the Atlassian tool suite to track requirements (JIRA & Confluence).

Estimated Salary Range: $120,000 - $180,000 per year, based on location and experience.



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