Retail Customer Experience Specialist

3 weeks ago


Wilmington, North Carolina, United States Express Full time

Job Description

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  • We are seeking a Retail Sales Associate to join our team at Express Arundel Mills.
  • The ideal candidate will have excellent customer service skills, be able to work well in a team environment, and maintain a clean and organized sales floor.
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Key Responsibilities

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  • Maintain a safe and inviting store environment by keeping the sales floor, checkout, fitting room, and stock room clean and organized.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a great customer experience by processing transactions quickly and accurately, resolving customer service-related issues, and promoting credit and loyalty member programs.
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Requirements

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  • Education: High School or Equivalent
  • Years of Experience: 0-2 years of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
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Benefits

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  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
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Estimated Salary Range: $15.00 - $19.50



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