Automotive Customer Experience Specialist
7 days ago
We are seeking an experienced Automotive Customer Experience Specialist to join our team at Nielsen Dodge Chrysler Jeep Ram.
Estimated Salary: $45,000 - $60,000 per year
The successful candidate will be responsible for building strong relationships with customers, understanding their needs, and delivering tailored solutions to meet those needs.
Key Responsibilities:
- Develop and implement customer-centric strategies to drive satisfaction and loyalty
- Collaborate with technicians to ensure accurate and efficient vehicle repairs and maintenance
- Communicate effectively with customers, both in person and over the phone, to address concerns and resolve issues
- Analyze customer feedback to identify areas for improvement and develop actionable plans to address these areas
- Provide education and training to customers on vehicle care and maintenance best practices
- Participate in ongoing training and development to stay up-to-date on industry trends and technologies
Requirements:
- H.S. diploma or equivalent
- Ability to read and comprehend instructions and information
- Two years of experience in a dealership position
- General knowledge of mechanical operations
- Professional personal appearance and excellent oral and written communication skills
Benefits:
- FREE COLLEGE OPPORTUNITY online or in-person with Strayer University
- Excellent work environment
- Employee discount plans on purchases and services
- Competitive wages, commensurate with experience
- Health, dental, and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
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