Automotive Customer Experience Specialist

7 days ago


Wilmington, North Carolina, United States Nielsen Dodge Chrysler Jeep Ram Full time
About the Role

We are seeking an experienced Automotive Customer Experience Specialist to join our team at Nielsen Dodge Chrysler Jeep Ram.

Estimated Salary: $45,000 - $60,000 per year

The successful candidate will be responsible for building strong relationships with customers, understanding their needs, and delivering tailored solutions to meet those needs.

Key Responsibilities:

  • Develop and implement customer-centric strategies to drive satisfaction and loyalty
  • Collaborate with technicians to ensure accurate and efficient vehicle repairs and maintenance
  • Communicate effectively with customers, both in person and over the phone, to address concerns and resolve issues
  • Analyze customer feedback to identify areas for improvement and develop actionable plans to address these areas
  • Provide education and training to customers on vehicle care and maintenance best practices
  • Participate in ongoing training and development to stay up-to-date on industry trends and technologies

Requirements:

  • H.S. diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in a dealership position
  • General knowledge of mechanical operations
  • Professional personal appearance and excellent oral and written communication skills

Benefits:

  • FREE COLLEGE OPPORTUNITY online or in-person with Strayer University
  • Excellent work environment
  • Employee discount plans on purchases and services
  • Competitive wages, commensurate with experience
  • Health, dental, and vision insurance
  • Life insurance
  • 401k retirement account
  • Paid vacation and sick leave


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