Customer Experience Specialist

3 days ago


Wilmington, North Carolina, United States Michael's Inc Full time
Job Summary:
Michaels is seeking a skilled and enthusiastic individual to join our sales team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service, resolving customer complaints, and maintaining a high level of product knowledge. If you have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service, we encourage you to apply.

Key Responsibilities:
• Provide exceptional customer service, responding to customer inquiries and resolving any issues that may arise
• Maintain a high level of product knowledge, assisting customers with their purchases and answering any questions they may have
• Work closely with the sales team to ensure a seamless shopping experience for customers

About Our Company:
Michaels is a leading arts and crafts retailer, dedicated to inspiring creativity and providing a wide range of products and services to meet the needs of our customers. With a commitment to delivering exceptional customer service, we strive to create a positive and engaging shopping experience for all our customers.

Salary Information:
The estimated salary for this position is $50,000 - $70,000 per year, based on location and level of experience.

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