Direct Market Manager

4 days ago


Knoxville, Tennessee, United States ThinkTank LLC Full time
Job Opportunity

ThinkTank LLC is seeking a highly motivated and results-driven Direct Market Manager to spearhead our expansion efforts in Tennessee. As a key member of our team, you will be responsible for driving sales growth, managing inventory, and leading a team of enrollment specialists.

Key Responsibilities:
  • Sales and Marketing Strategy: Develop and execute effective sales and marketing plans to enroll new customers into Lifeline and ACP services, exceeding sales targets.
  • Team Leadership and Management: Lead and manage a team of enrollment specialists, providing guidance, coaching, and training to ensure optimal performance.
  • Inventory Management: Oversee the efficient management of inventory, ensuring that enrollment specialists have the necessary resources to engage with customers effectively.
  • Recruitment and Training: Recruit, attract, and onboard qualified candidates for enrollment specialist positions, providing comprehensive training to ensure product knowledge and compliance standards.
  • Compliance and Quality Assurance: Ensure strict adherence to FCC and USAC regulations, implementing quality control measures to guarantee the accuracy and efficiency of the enrollment process.
  • Performance Management: Evaluate and enhance the performance of enrollment specialists through constructive feedback and coaching, driving continuous improvement.
  • Audit and Reporting: Execute thorough audits and manage detailed reporting for transparent documentation of enrollment outcomes.
Requirements:
  • Leadership Experience: Proven track record of leadership and management experience, preferably in direct sales or marketing.
  • Business Acumen: Strong understanding of business principles, including sales, marketing, and inventory management.
  • Communication and Analytical Skills: Excellent communication, analytical, and problem-solving abilities, with a strong focus on customer engagement and relationship-building.
  • Industry Knowledge: Familiarity with telecommunications industry standards and regulations, with a deep understanding of Lifeline and ACP services.
Benefits:
  • Competitive Compensation: Attractive compensation package with performance-based incentives.
  • Leadership Opportunities: Career growth prospects within ThinkTank LLC, with opportunities for professional development and advancement.
  • Comprehensive Training: Ongoing training and support to ensure success in the role, with a focus on product knowledge and compliance standards.


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