Bilingual Customer Service Representative

4 days ago


North Bend, Oregon, United States Staff My Agency Full time

We are seeking a highly motivated and bilingual customer service representative to join our team at Staff My Agency. As a bilingual customer service representative, you will play a critical role in helping our business grow through value-based conversations and remarkable customer experiences.

  • Key Responsibilities:
  • Develop leads, schedule appointments, identify customer needs, and market appropriate insurance products and services.
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

What We Offer:

  • Hourly pay and commission-based on production
  • A simple retirement plan
  • Healthcare reimbursement of $250 for a qualified plan
  • Paid days off for most bank holidays, accruing vacation and sick leave
  • Paid time off (vacation and personal/sick days; accruing)
  • Valuable experience and growth potential/Opportunity for advancement within our agency

Requirements:

  • Bilingual (Spanish/English)
  • Insurance sales experience/Property & Casualty and L/H licenses preferred
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated
  • Ability to multi-task
  • Ability to effectively relate to customers
  • Property & Casualty license (must be able to obtain)
  • Life & Health license (must be able to obtain)


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