Customer Service Representative

2 weeks ago


Camden, New Jersey, United States Medix Full time
Job Title: Call Center Representative (Medical Office)

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Cooper Hospitals. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, answering and processing incoming and outgoing calls, and managing phone queues to ensure timely and professional responses.

Responsibilities:

  • Answer and process incoming and outgoing calls for all hospitals at Cooper
  • Manage phone queues by promptly answering calls and providing professional and timely responses
  • Provide accurate patient and hospital information based on each situation
  • Transfer callers to the appropriate departments or lines
  • Document all calls and follow up with patients and insurance companies as needed

Requirements:

  • Customer service experience is required
  • High call volume experience required
  • Experience in medical billing (even minimal experience is acceptable)
  • Strong computer skills and ability to document calls efficiently
  • Willingness to take ownership of tasks, learn from mistakes, and adapt quickly

Benefits:

  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
  • Health Benefits / Dental / Vision (Medix Offers 6 different health plans)
  • 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment)
  • Short Term Disability Insurance
  • Term Life Insurance Plan

What We Offer:

At Medix, we are committed to providing our employees with a comprehensive benefits package, opportunities for growth and development, and a supportive work environment.



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