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Customer Service Representative

2 months ago

Camden, New Jersey, United States TEKsystems Full time
Job Title: Customer Service Representative

TEKsystems is seeking a highly skilled Customer Service Representative to join our team in Columbia, SC.

Responsibilities:

  • Provide prompt, accurate, and courteous responses to all customer inquiries.
  • Maintain all departmental productivity, quality, and timeliness standards.
  • Initiate or process adjustments or perform other research as needed to resolve inquiries.
  • Follow through on complaints until resolved or report to management as needed.
  • Maintain accurate records on complaints and/or other customer comments.

Qualifications:

  • 1 year of experience in a professional setting performing tasks such as customer support or insurance verification.
  • Efficient in using a Windows PC computer and navigating software systems.
  • Proof of highest level of education.
  • Good verbal and written communication skills.

Benefits:

  • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits for this role may include:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.